Privacy Policy bajilive –
Your Data, Our Responsibility

We collect various types of information depending on how you interact with the bajilive platform. Data collection is carried out transparently and only for legitimate purposes. The following are the main categories of data we collect:

Some data is collected directly from you during registration, the KYC process, or when you communicate with our support team. Other data, such as technical information, is collected automatically through industry-standard technology when you use our platform.

Every piece of data we collect has a clear and legitimate purpose. bajilive does not use your data arbitrarily — data usage is governed by strict internal policies and applicable legal requirements.

• Account management: Verifying your identity, processing registration, managing account settings, and granting access to bajilive services.
• Transaction processing: Processing deposits, withdrawals, and all financial activity in your account securely and efficiently.
• Legal compliance: Meeting legal obligations including anti-money laundering (AML), Know Your Customer (KYC) verification, and reporting required by relevant authorities.
• Platform security: Detecting and preventing fraudulent activity, intrusion attempts, and platform abuse that could compromise the security of all users.
• Service improvement: Analysing usage patterns in aggregate (not individually) to improve platform features, speed up response times, and enhance the overall user experience.
• Service communications: Sending important account notices, security updates, and information related to your transactions.
• Responsible gaming: Monitoring gameplay patterns to identify risk indicators and provide appropriate assistance to members who need support.

Bajilive does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties to enable our services to function properly:

• Technology service providers: Companies that provide the technical infrastructure, payment processing, and support services required for bajilive operations. All such parties are bound by strict confidentiality agreements and may only use your data in accordance with our instructions.
• Game providers: Licensed gaming companies that provide slots, live casino, and betting products within our platform. Data sharing is minimal and limited strictly to what is required for gaming functionality.
• Legal authorities: bajilive will disclose information to government authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or to prevent illegal activity.
• KYC service providers: Third-party identity verification services that help us validate your information during the KYC process, subject to strict confidentiality agreements.

Bajilive uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies (Required): Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies (Analytics): Helping us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users encounter issues. This information is used in aggregate form to improve the platform.
• Functional Cookies: Saving your personal preferences such as display settings, language selection, and interface preferences so you do not need to reconfigure them each time you log in.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Bajilive does not retain your personal data longer than necessary. Data retention periods are determined based on operational needs, legal obligations, and the original purpose for which the data was collected.

• Active account data: Retained for as long as your account is active and for the required period after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Technical data & access logs: Retained for 12 months for security and threat detection purposes.
• Cookies and session data: Automatically deleted after the session ends or when the cookie's expiry period is reached.

When your data is no longer needed and there is no legal obligation to retain it, bajilive will securely delete or anonymise it using industry-standard methods. You may request data deletion by contacting our support team, subject to any applicable legal retention requirements.

Bajilive respects your rights over your personal data. Below are the rights you hold and how to exercise them:

Protecting your personal data is bajilive's highest priority. We continuously invest in security infrastructure to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.

• Transit Encryption: All communication between your device and our servers uses HTTPS with TLS 1.3 encryption — the highest standard currently available.
• Storage Encryption: Sensitive data stored in our databases is encrypted using AES-256 for an additional layer of protection.
• Internal Access Control: bajilive staff only have access to data required for their specific roles. All access to sensitive data is logged, monitored, and regularly audited.
• Security Testing: Our platform undergoes regular penetration testing and security vulnerability scanning by independent third parties.
• Incident Response Plan: bajilive has a comprehensive incident response procedure. In the event of a data breach, we will notify affected users within the timeframe required by law.
• Staff Training: All bajilive staff undergo regular data security and privacy training to ensure best practices are followed at every level of the organisation.

Bajilive reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via email or a prominent notice on the platform at least 7 days before they take effect.

The "Last Updated" date at the top of this document will be revised whenever changes are made. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Continued use of the bajilive platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 6.